Not to worry, the Sightsy™ booking process is completely automated and all credit card transactions are 100% secure. If your credit card keeps generating a consistent error, we recommend contacting the issuing credit card company to make sure everything is on the up and up. You may also try completing the transaction using another card. For further assistance, contact us at 1-302-304-3124 or email us at support@sightsy.io.
For your convenience, Sightsy™ offers complete online booking services anytime, 365 days per year. For booking help or questions, please contact our customer service representatives via email at support@sightsy.io. Our goal is to respond to each query received within 12 to 24 hours. Occasionally, it may take up to 36 hours to reply. If you would like to book over the phone, our call center hours are: Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST). 1-302-304-3124. Please note that our call center hours are subject to change.
The Sightsy™ interface does offer a nifty Map View button to assist you with the locations of tours and attractions specifically offered on our website. However, we are unable to answer your general travel questions. For those, we recommend contacting the local tourist or convention bureau, or an online provider of map information such as MapQuest.
Availability varies depending on the type of travel service booked. Please refer to the “Additional Information” section on each product’s “General Information” page for details regarding availability. Unfortunately, availability cannot be automatically verified prior to processing your reservation request.
Currently, Sightsy™ does not offer on-site booking options. Because our tours and products are so popular, we recommend you book your travel services with us in advance to avoid pesky ticket lines and secure your travel fun!
Currently, our tour and activity information is only available on our website at www.sightsy.io, but we are working hard to make sure all the details you need to know are found on our Information pages. If there are details you would like to know that are not specified anywhere on these pages, please contact the Sightsy™ Customer Service team at support@sightsy.io to let us know.
For parties of 10 or more, please contact the Sightsy™ Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) or email us at support@sightsy.io and we’ll be happy to help. Please note, we are unable to offer group rates or discounts at this time.
Not to worry, the Sightsy™ booking process is completely automated and all credit card transactions are 100% secure. If your credit card keeps generating a consistent error, we recommend contacting the issuing credit card company to make sure everything is on the up and up. You may also try completing the transaction using another card. For further assistance, contact us at 1-302-304-3124 or email us at support@sightsy.io.
So sorry! If you can’t access your voucher from the link provided, copy and paste the link into a fresh browser page and try again, or forward the email with your voucher link to another email address and try to print it through another browser. If this still doesn’t work, please contact the Sightsy™ Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) or email us at support@sightsy.io and we’ll be happy to send you a fresh new voucher link.
For parties of 10 or more, please contact the Sightsy™ Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) or email us at support@sightsy.io and we’ll be happy to help. Please note, we are unable to offer group rates or discounts at this time.
Not to worry, once the booking is completed, you will see a confirmation message. We’ll also send you an email to let you know everything is good to go. If you didn’t receive an email, check your spam folder (some internet providers will mark emails, even those sent from Sightsy™ as "spam" - I know, crazy right?) These emails can sit in in your spam folder for up to 7 days and your email system may even automatically delete them!
If you still don’t see an email from us please contact the Sightsy™ Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) and we’ll be happy to help.
Not to worry, once the booking is completed, you will see a confirmation message. We’ll also send you an email to let you know everything is good to go. If you didn’t receive an email, check your spam folder (some internet providers will mark emails, even those sent from Sightsy™ as "spam" - I know, crazy right?) These emails can sit in in your spam folder for up to 7 days and your email system may even automatically delete them!
If you still don’t see an email from us please contact the Sightsy™ Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) and we’ll be happy to help.
Some errors can occur as pages are "cached." We recommend you "refresh" or "reload" your pages and try again. If you are still experiencing difficulty, please contact the Sightsy™ Customer Service via email at support@sightsy.io, give us all the details (like what page you were on and the error message you received) and we’ll be happy to help.
Hmmm… there could be lots of reasons for this. Please contact the Sightsy™ Customer Service via email at support@sightsy.io, give us all the details (like what page you were on, the error message you received and any screen shots of the problem) and we’ll be happy to help you figure out what’s going on.
If you didn’t receive an email response from us, check your spam folder (some internet providers will mark emails, even those sent from Sightsy™ as "spam" - I know, crazy right?) These emails can sit in in your spam folder for up to 7 days and your email system may even automatically delete them!
If you still don’t see an email, please contact the Sightsy™ Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) or email us at support@sightsy.io and we’ll be happy to help you out.
Absolutely! Sightsy™ uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.
You can also book by contacting us at 1-302-304-31244 or email: support@sightsy.io
Sightsy™ is a complete online travel company and uses a completely secure and automated booking system, therefore we can only accept bookings made online, using an authorized and valid credit card. Fax, telephone or other booking methods are not accepted. Sightsy™ uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.
Some email internet providers can mark general booking emails such as those sent from Sightsy™ as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.
Sightsy™ uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.
You may book any number of tours available in any destination, depending upon your available time. If you are booking more than one tour in the same city, please allow sufficient time in between tours, to allow for traveling between departure points. Each tour must be booked separately, as each individual tour requires a separate confirmation, voucher and credit card transaction.
The Sightsy™ booking process is completely automated and all credit card transactions are 100% secure. If your credit card is generating a consistent error, verify that your card has not expired. You may also contact the card issuer to confirm your monthly spending limit has not been exceeded. Otherwise, we recommend you complete the booking using a different credit card. For further assistance contact our Sightsy™ Customer Service.
If you cannot access your voucher from the link provided, firstly copy and paste the link into a fresh browser page and try again, or forward the email with your voucher link to another email address and try to print it through another browser. If this still does not work, please contact Sightsy™ Customer Service with your booking details and we will send you a new voucher link.
Sightsy™ accepts a maximum of 9 passengers per booking at one time. For bookings of 9 people or more, please contact us at 1-302-304-3124 or email: support@sightsy.io. Please note, at this time we are unable to offer any special group discounts.
For parties of 10 or more, please contact the Sightsy™ Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) or email us at support@sightsy.io and we’ll be happy to help. Please note, we are unable to offer group rates or discounts at this time.
Once the booking is processed, You will see a confirmation message. Also, we send you an email. If you have not received an email, some email internet providers can mark general booking emails such as those sent from Sightsy™ as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.
Errors can often occur as pages can be "cached". We recommend you "refresh" or "reload" your pages and try again. If you are still experiencing difficulty, please contact Sightsy™ Customer Service via email with the details.
There could be many reasons for this. Please contact the 24/7 Sightsy™ Customer Service via email, with details such as the page you were on and the error message you received.
Some email internet providers can mark general booking emails such as those sent from Sightsy™ as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.
Sightsy™ uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.
Good question! This information can be found under the Terms and Conditions section on each tour and activity Information page. If you have a confirmed booking, this information is also conveniently located at the bottom of your Sightsy™ voucher.
For your convenience, Sightsy™ offers complete online booking services anytime, 365 days per year. For booking help or questions, please contact our customer service representatives via email at support@sightsy.io. Our goal is to respond to each query received within 12 to 24 hours. Occasionally, it may take up to 36 hours to reply. If you would like to book over the phone, our call center hours are: Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST). 1-302-304-3124. Please note that our call center hours are subject to change.
Don’t worry, we won’t leave you hanging. Pick up points for all attractions are listed on the tour and activity Information page. Just click “View Details,” then select the “Getting There” tab. If this is not listed there, do not worry, the information will be listed on your printable Sightsy™ travel voucher under “Location.”
We do recommend thoroughly reviewing all instructions listed under “Important Info” on your printable travel voucher just to make sure all your travel arrangements are in order. Some attractions will require you to make arrangements directly with the provider after the purchase like scheduling pickups or finalizing reservations. Also, it’s always a good idea to attach the tour and activity Information page to your travel voucher so that you have all the information available at all times.
Days and hours of operation vary depending on your selection. However, this information can be found on each tour and activity Information page. Just click “View Details,” then select the “Admission” tab to view days and hours of operation. Also, once you add the item to your cart, a calendar will pop-up so you can view all available dates and make your date selection.
Availability differs depending on the type of travel service booked. On each tour & activity information page, under the heading Additional Information the first line indicates whether a product will be instantly confirmed to you, and hence available, or if Sightsy™ has to check with its travel service provider to receive confirmation within 12-48 hours. Availability cannot be automatically checked prior to processing your reservation request.
Departure times vary depending on the type of travel service booked. Departure times (and other useful info) is found on each tour and activity Information page, just click “View Details,” then select the “Admission” tab for all the details.
Unfortunately, our tour operators do not pick up from private residences. We suggest heading over to one of the main departure points listed on the tour and activity Information page, just click “View Details,” then select the “Getting There” tab for available pick-up points. Your printable voucher will also include a phone number to contact our local partner to make any specific arrangements.
Most tours have the same drop-off and pick-up points. However, this may vary per travel service provider. We recommend reviewing all information listed on the tour and activity Information page, just click “View Details,” and review information listed under the “General Information” tab, then select the “Getting There” tab for available drop-off locations. Once you have booked your reservation, we also recommend thoroughly reviewing all instructions listed under “Important Info” on your travel voucher just to make sure all your travel arrangements are in order.
The meeting point for the beginning of every travel service can be found on the tour and activity Information page. Just click “View Details,” then select the “Getting There” tab. This information is also listed on your printable Sightsy™ travel voucher under “Location.” We do recommend thoroughly reviewing all instructions listed under “Important Info” on your travel voucher just to make sure all your travel arrangements are in order. Also, it’s always a good idea to attach the tour and activity Information page to your travel voucher so that you have all the information available at all times.
Use our handy Map View button for more location details.
Sightsy™ does not offer advice or information on visas, passports or health requirements. It is the responsibility of all travelers, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are needed. As these requirements are subject to change without notice, it is recommended that foreign visa, passport and health requirements are investigated prior to travel.
For parties of 10 or more, please contact the Sightsy™ Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) or email us at support@sightsy.io and we’ll be happy to help. Please note, we are unable to offer group rates or discounts at this time.
The days and hours of operation will vary depending on your selection. This information can be found on each tour and activity Information page. Just click “View Details,” then select the “Admission” tab to view days and hours of operation. Also, once you add the item to your cart, a calendar will pop-up so you can view all available dates and make your date selection.
Currently, Sightsy™ does not offer on-site booking options. Because our tours and products are so awesome, we recommend you book your travel services with us in advance to avoid pesky ticket lines and secure your travel fun!
The majority of the tours and services provided by Sightsy™ are available in English only. If another language is available, this will be mentioned in the tour / activity description and pricing information. In some cases, you may be able to select a language option (where available).
Unfortunately, Sightsy™ doesn’t offer any discounts other than those stated on the tour and activity Information page.
Currently, our tour and activity information is only available on our website at www.sightsy.io, but we are working hard to make sure all the details you need to know are found on our Information pages.
If there are details you would like to know that are not specified anywhere on these pages, please contact the Sightsy™ Customer Service team at support@sightsy.io to let us know.
Sure thing! You can receive an instant quote for any Sightsy™ products online at any time. Simply follow the instructions to book your travel fun. Enter your travel dates, the number of people in your party, and you’ll receive a quote for your travel event. After that, please continue to complete your event purchase. All quotes given online are current and up to date.
Once you have made your selection and entered the number of tickets for your event, a calendar will pop-up which allows you to view all dates that are available to book. If the date you want is outside this range, please bookmark the tour and activity Information page and check back with us since most of our product updates occur every week. (Please note that a limited number of products are only updated once a year when new season prices are determined by each travel product provider). If you cannot find the information you require on the tour and activity Information pages, please contact the Sightsy™ Customer Service team at support@sightsy.io to let us know.
The majority of travel services provided by Sightsy™ must have a pre booked date designated in order for the travel supplier to cater for passengers. Exceptions to this are attraction passes, hop on/hop off buses and certain trolley tours.
Sightsy™ uses the services of over 1,000 travel providers worldwide and each booking is made separately with each travel provider. Therefore, Sightsy™ cannot offer discounts for multiple bookings.
If you require information about services outside of what is provided for by Sightsy™ (such as hotel accommodation near the departure point for a tour), we advise that you contact your local licensed travel agent, or the local tourist bureau for that destination. Tourist bureaus more often than not have a website and this can be found by entering keywords into your computer browser and searching.
Sightsy™ offers a wide range of individual tours, events and attractions, but unfortunately we don’t arrange customized tours or packages. If you require something a little more than what's available in our product range, we recommend reaching out to your local licensed travel agent, or contact the travel bureau in the destination you are going to for more information.
Sightsy™ does offer Private Arrivals and Transfer products to and from the Airport to your pre-arranged destination. However, most of our day tours and sightseeing tours do not offer airport pick up service. Pick up points for all tours and attractions are listed on the tour and activity Information page. Just click “View Details,” then select the “Getting There” tab. This information is also listed on your printable Sightsy™ travel voucher under “Location.” We do recommend thoroughly reviewing all instructions listed under “Important Info” on your travel voucher just to make sure all your travel arrangements are in order.
If you didn’t receive an email response from us, check your spam folder (some internet providers will mark emails, even those sent from Sightsy™ as "spam" - I know, crazy right?) These emails can sit in in your spam folder for up to 7 days and your email system may even automatically delete them!
If you still don’t see an email, please contact the Sightsy™ Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) or email us at support@sightsy.io and we’ll be happy to help you out.
The confirmation process depends upon the booking conditions. These are explained in the Additional Information field, located on the tour & activity information page. Most tours are confirmed at time of booking, however others will be advised to you within 12-48 hours. If confirmation or otherwise is not received within 48 hours, please contact Sightsy™ Customer Service for further assistance.
Most Sightsy™ tours no longer require a paper voucher. Check the "Voucher Information" section on the product pages to see if your tour qualifies for an electronic voucher (which you can access from your Confirmation Email, or from your Sightsy™ account). Alternatively, log into your sightsy.io account and navigate to the "My Account/Order History" section. There you will find your current Sightsy™ bookings, with links to email a voucher to yourself.
So sorry for that! OK, if you can’t access your voucher from the link provided, try copying and pasting the link into a different browser page. If that doesn’t work, forward the email with your voucher link to another email address and try to print it through a different browser. If this still does not work, please contact the Sightsy™ Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) or email us at support@sightsy.io and we’ll be happy to help.
Confirmations sometimes take a little longer than 48 hours, especially over weekends and holidays. Sightsy™ will do everything possible to secure a confirmation. Please note that your credit card will not be charged until your booking is confirmed.
Absolutely! Once you have a confirmed booking, all the details of your travel service provider are located on your Sightsy™ voucher under “Important Info.”
Not all passengers require photo ID upon departure. The main passenger in the booking will definitely require a passport, or other valid photo ID, as identification in order to redeem their Sightsy™ voucher.
This shouldn’t be a problem as long as you have another valid ID that shows the same name that was used to book your travel service. If this is not the case, please contact the Sightsy™ Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) or email us at support@sightsy.io and we’ll be happy to get everything back on track.
Drop-off and pick-up points vary per travel service provider. We recommend reviewing all information listed on the tour and activity Information page, just click “View Details,” and review information listed under the “General Information” tab, then select the “Getting There” tab for available drop-off locations. Once you have booked your reservation, we also recommend thoroughly reviewing all instructions listed under “Important Info” on your travel voucher just to make sure all your travel arrangements are in order. Sometimes, you will have to contact our local partner directly to finalize these arrangements.
This information can be found under the heading Important Information or in the Confirmation Details on your Sightsy™ voucher. This voucher acts as your ticket. Simply present this at the stated destination on the voucher, together with valid photo ID for verification, then enjoy your travel service. Please note that many Sightsy™ tours now accept e-vouchers, which allow you to present your voucher on a Smartphone.
If you are driving to your departure point, Sightsy™ cannot guarantee there is available free parking. When you have a confirmed booking, there are direct numbers listed for the travel service provider on your Sightsy™ voucher. You can call these numbers and they will be happy to help you with your specific questions about parking in the area.
The meeting point for the beginning of every travel service can be found on the tour and activity Information page, under the Schedule Details section. Extra information may also be contained under the heading Additional Info on this same page. If you need directions to this point, please contact the travel service provider 24-48 hours prior to your confirmed departure date on the numbers listed under the heading Important Information on your Sightsy™ voucher.
Your tour departure information can be found on your Sightsy™ voucher under the heading Important Information, or in the Confirmation Details. If there is no time listed, you will be required to call the travel service provider at least 24 hours prior to your departure date to reconfirm your tour meeting point and departure time. This contact information is also found on your voucher under the heading Important Information.
Unfortunately, Sightsy™ doesn’t offer any discounts other than those stated on the tour and activity Information page.
Currently, our tour and activity information is only available on our website at www.sightsy.io, but we are working hard to make sure all the details you need to know are found on our Information pages.
If there are details you would like to know that are not specified anywhere on these pages, please contact the Sightsy™ Customer Service team at support@sightsy.io to let us know.
You can email your voucher by clicking on "Email Pass/voucher" on Order Confirmation page. Also, you can access to this page by going to "Account Details/Order History"
Not a problem! Just log into your Sightsy™ account at www.sightsy.io and navigate to the "My Account/Order History" section. There you’ll find your current bookings, with the links to email your vouchers when you are ready.
Children do not require photo ID. The travel provider who is providing the service requires valid photo ID such as a passport, driver's license or any other form of identification displaying a current photo of the lead traveler in the booking. This is required to protect your purchase.
Unless the correction is of a different lead traveler in a booking, there is no need to re-issue vouchers for other corrections. If you have misspelled a name, not entered a title correctly or mis-matched the ages with the travelers, you can send the Sightsy™ Customer Service team an email at support@sightsy.io and we will make a note in the booking. Re-issuing vouchers for these changes isn’t necessary.
Some of our travel products do require a re-confirmation 24 hours in advance. Please refer to the instructions on your Sightsy™ voucher for details. If you will not be arriving at your destination in time to re-confirm, please contact the tour operator before you leave in order to ensure that all of your travel arrangements are in order. All relevant details and contact numbers can be found on your voucher under the heading Important Information.
Sightsy™ does offer Private Arrivals and Transfer products to and from the Airport to your pre-arranged destination. However, most of our day tours and sightseeing tours do not offer airport pick up service. Pick up points for all tours and attractions are listed on the tour and activity Information page. Just click “View Details,” then select the “Getting There” tab. This information is also listed on your printable Sightsy™ travel voucher under “Location.” We do recommend thoroughly reviewing all instructions listed under “Important Info” on your travel voucher just to make sure all your travel arrangements are in order.
If you didn’t receive an email response from us, check your spam folder (some internet providers will mark emails, even those sent from Sightsy™ as "spam" - I know, crazy right?) These emails can sit in in your spam folder for up to 7 days and your email system may even automatically delete them!
If you still don’t see an email, please contact the Sightsy™ Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) or email us at support@sightsy.io and we’ll be happy to help you out.
When you have completed your booking, check to see if your tour/activity requires a paper voucher or if it accepts e-vouchers (look for the "Voucher Information" section on your confirmation email). While we recommend that you always print and bring a paper copy of your voucher as a back-up, for tours/activities that accept e-vouchers you can simply present your e-voucher on your Smartphone on the day of travel. Alternatively, if your tour/activity only accepts paper vouchers, then it is essential that you print your travel voucher and include it with all of your other documentation. This voucher is unique to your booking and is your proof of purchase. It must be presented together with valid photo ID upon commencement of your selected tour, or used to redeem your ticket. There may be separate instructions on your voucher under the Important Information field, please read these in advance of your travel service.
Log into your Sightsy™ account and navigate to the "My Account" section. Here you can select any of your upcoming Sightsy™ bookings and chose to email a voucher to yourself. If your tour accepts e-vouchers, you can also access your e-voucher from the "My Account/Order History". Otherwise, if your tour only accepts paper vouchers, it is essential that you print your voucher and include it with all of your travel documentation.
Yes, the travel provider who is providing the service requires valid photo ID such as a passport, driver's license or any other form of identification displaying a current photo of the lead traveller in the booking. This is required to protect your purchase.
This information can be found in the Terms and Conditions section on the tour and activity Information page, under the Terms and Conditions. Simply click on the Terms and Conditions link and read through the information to find the points you need. If you have a confirmed booking, this information is also located at the bottom of your Sightsy™ voucher.
Refer to the contact details listed on your voucher and contact the tour operator for instructions. If it is after hours, please contact the Sightsy™ Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) or email us at support@sightsy.io and we’ll be happy to help.
There is no guarantee that you will be able to join your tour on a later departure, as they may be fully booked. Please allow sufficient time, whenever possible, to reach the departure point in time for your tour. As per the Terms and Conditions on the tour description page of your travel service (where applicable) and the Terms and Conditions located at the bottom of most pages, many travel services carry heavy cancellation penalties.
Unless the weather directly affects the travel service you have booked, all travel services will operate as scheduled. In the case where a travel service provider cancels a tour on the day, please notify the Sightsy™ Customer Service team via email support@sightsy.io. Please include your tour details and the Sightsy™ Booking Reference number, and we will process any refund due back to you accordingly.
In the case where a travel service provider cancels a tour on the day, please notify the Sightsy™ Customer Service team via email at support@sightsy.io. Please include your tour details and the Sightsy™ Booking Reference number, and we will process any refund due back to you accordingly.
Not all products are exchangeable after confirmation, and some products carry heavy cancellation penalties. Please refer to the Terms and Conditions, which are available at the bottom of most Sightsy™ pages. Please contact Sightsy™ Customer Service via email at support@sightsy.io. Please include the details of your existing booking, plus the details of the new dates you wish to change to. We can’t promise that all requests will be able to be fulfilled, however the Sightsy™ team will do everything we can to ensure you get the dates you want.
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Not all products can be changed after confirmation. Please contact the Sightsy™ Customer Service team via email at support@sightsy.io. Please include all of your booking details and the Sightsy™ Booking Reference number to see if your request can be fulfilled.
Unfortunately, not all travel products can be canceled at no cost. Please read through the Terms and Conditions located at the bottom of most Sightsy™ pages, and also on your voucher, regarding the cancellation process. There may also be additional information contained under the heading “Important Info.” If you decide to proceed with the cancellation request, please contact the Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) or email us at support@sightsy.io. Please provide your current booking number and the specific details of your request, and we will be able to advise you of any cancellation charges.
Unfortunately, not all travel products can be refunded at no cost. Prior to travel date, please read through the Terms and Conditions regarding cancellation fees. This information is located at the bottom of your Sightsy™ Voucher. There may also be additional information contained under the heading “Important Info.”
In the case where a travel service provider cancels a tour on the day, please notify the Sightsy™ Customer Service team via email at support@sightsy.io. Please include your tour details and the Sightsy™ Booking Reference number, and we will process any refund due back to you accordingly.
If your request is after the travel date, please contact Sightsy™ Customer Service with your booking number and specific details of your refund request.
Unless the correction is of a different lead traveler in a booking, there is no need to re-issue vouchers for other corrections. If you have misspelled a name, not entered a title correctly or mis-matched the ages with the travelers, you can send the Sightsy™ Customer Service team an email at support@sightsy.io and we will make a note in the booking. Re-issuing vouchers for these changes isn’t necessary.
Some of our travel products do require a re-confirmation 24 hours in advance. Please refer to the instructions on your Sightsy™ voucher for details. If you will not be arriving at your destination in time to re-confirm, please contact the tour operator before you leave in order to ensure that all of your travel arrangements are in order. All relevant details and contact numbers can be found on your voucher under the heading Important Information.
If you didn’t receive an email response from us, check your spam folder (some internet providers will mark emails, even those sent from Sightsy™ as "spam" - I know, crazy right?) These emails can sit in in your spam folder for up to 7 days and your email system may even automatically delete them!
If you still don’t see an email, please contact the Sightsy™ Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) or email us at support@sightsy.io and we’ll be happy to help you out.
Please select your travel service carefully before booking, as many travel services carry heavy cancellation and amendment penalties. Please make sure you read the Terms and Conditions section on the tour and activity Information page where applicable, together with the Terms and Conditions which are located at the bottom of most Sightsy™ pages.
If you are unable to make the dates of your scheduled tour, please contact Sightsy™ Customer Service team at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST) or email us at support@sightsy.io and we will advise the travel service provider on your behalf. You may be able to claim reimbursement through your travel insurance depending upon your circumstances. Please contact your travel insurance company for further details.
The Sightsy™ Customer Service team provides fast, detailed responses to your questions 24 hours a day! Our goal is to respond to each query we receive within 12 to 24 hours. Occasionally, it may take up to 36 hours to reply. If you haven’t heard from us within 36 hours, please re-submit your request or please call us at 1-302-304-3124, Mon - Fri, 9:00am-6:00pm, Eastern Standard Time (EST).
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